1) The Cummings (2002) paper does extensive comparisons of e-mail to both phone calls and face-to-face communications. Phone calls and face-to-face communications are both synchronous in nature, while e-mail is asynchronous, making the comparison of quality of communication in this paper somewhat unfair. How would the communications quality of online chat compare to phone and face-to-face interactions?
2) The Tyler (2002) paper discusses that it's important to understand what elements of interaction have the impact of being satisfying communication for participants. Is the answer to this question general (biological), or would this differ from person to person depending on their individual personalities?
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